FAQ

How do I register with StockDirect.ie?
Its simple, just click here and answer the few quick questions and we will send you an email with your login username and password and a confirmation link. Please note sometimes your spam filter may pick it up, so if you dont get an email try your spam account.

How long does it take for the goods to arrive?
Orders completed before 12 midday will be picked and dispatched that day. We use a third party courier who will deliver the next working day (Monday to Friday, excluding bank holidays). Very occasionally, due to circumstances outside our control, we can not guarantee next day delivery, however next day delivery is the norm.

Do all prices include VAT?
Prices displayed on StockDirect.ie do not include VAT, unless marked otherwise. 0%, 13.5% or 21% is added to the products you order when added to your shopping basket. A VAT invoice will be issued with your order.

What Payment methods do we accept?
StockDirect.ie accepts all major credit and debit cards. Once your order is picked one of us will contact you to get your details. Please note your order will not be dispatched until payment has been cleared. No financial data is held on StockDirect.ie.

Returns Policy
StockDirect.ie will accept returns for broken or faulty goods. Customers must notify us by email within 48 hours of receiving the goods. A refund will be given through the method of payment used to purchase the broken or faulty items.

Privacy Policy
StockDirect.ie is committed to ensuring that all customers' information is confidential, private and secure. We only collect information when you knowingly give it and under no circumstances will we share or give it to a third party.

What is the Shipping charge?
We charge a flat rate of €15 ex VAT for all deliveries under €500 ex VAT, to anywhere in the Republic of Ireland. Orders over €500 ex VAT get free delivery.

Large deliveries will be on pallets. Our third party courier will be responsible for delivering the pallets. You will be responsible for unloading the stock from the pallet.

Deliveries must be signed for.

We do deliver to Northern Ireland and UK please contact us for rates.

Is there a Minimum Order?
We have no minimum order on this website. There are certain products which have a minimum order quantity such as cards; these are marked as you go through our catalogue. If a card is packed in 12’s, and you purchase 1 you will get 1*12 pieces, if you choose 2 you will get 2*12 pieces.

Is Everything in Stock?
While we make every effort to keep our website up to date, due to our off line business the end of a line may be ordered and the website not updated straight away. If this happens you will be contacted and offered a substitute or a refund for that item.

Do Products carry Barcodes?
All our listed products have barcodes. We would be happy to email the information for the products you have bought on excel format, so you can import it onto your system easily, saving you more time!